WHY DOES YOUR SITE NOT WORK IN MY BROWSER?The City of Plano Customer and Utility Services web site utilizes some of the latest internet technology including DHTML.This site has been tested on Netscape Navigator Versions 4.74 and above and on Internet Explorer Versions 4.0 and above. If you are using an earlier version, or a browser other than Netscape or Internet Explorer, you may not be able to navigate this site.To determine which browser version you are using, click on "HELP > ABOUT" on your browser's menu. If you need to upgrade Netscape, please go to their web site at www.netscape.com. Internet Explorer users should go to Microsoft's web site at www.microsoft.com.
If you have an updated browser and you continue to experience problems viewing our site, there are two Internet options to check. In order for our site to function properly, you will need to enable "Active Scripting" and "Cookies." To check your Internet settings, click on "TOOLS > INTERNET OPTIONS." Under Internet Options, you can access settings for scripting by clicking on "SECURITY SETTINGS > CUSTOM LEVEL." To access settings for cookies, click on "PRIVACY."
After checking all of the above options, if you still cannot access our site, please contact the webmaster at webmaster@plano.gov.
HOW DO I REGISTER TO USE ONLINE SERVICES?To use the online services such as paying your bill and reviewing your account information, you must register with the City of Plano's website at egov.plano.gov/ub and add your personal water account. Below are the steps to complete the process. Please note: for security purposes, your water account may only be added to one user name.
Register with the City of Plano website: 1. Click on the Register Now button. There is a help button at the top- right of the registration page to assist you. 2. Complete and submit the online registration form. 3. At the Thank You screen, click on Customer & Utility Services, from the list of departments that offer online services.
Add your water account to the registration: 1. Click on Bill Pay & Acct Info > Register An Account. 2. Login using the user name and password you chose during the registration process. 3. Input the required fields using any statement received within the last 36 months (see below), review and agree to the terms of use and click Register.
Required Fields* Account #* Bill Date (located in the top middle portion of your statement)* Amount Due Important: For security reasons, the City cannot provide you this information over the telephone. This information must match your bill in order to successfully add the account. Also, should your email address change, please be sure to update your registration/profile. Now you are done! Using the left navigation bars or the tabs located at the top of the screen, you can access personal account information and pay your bill online.
Required Fields* Account #* Bill Date (located in the top middle portion of your statement)* Amount Due Important: For security reasons, the City cannot provide you this information over the telephone. This information must match your bill in order to successfully add the account. Also, should your email address change, please be sure to update your registration/profile.
Now you are done! Using the left navigation bars or the tabs located at the top of the screen, you can access personal account information and pay your bill online.
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HOW DO I CHANGE MY INTERNET REGISTRATION INFORMATION?To change your registration information, login and click on the "My Profile" tab. Change your information and click on "SAVE > DONE." Your information will update immediately. Please note: user names cannot be changed.
HOW DO I CHANGE MY INFORMATION ON MY INTERNET RECURRING CREDIT CARD ACCOUNT?To change your credit card information, login and click on the "Pay Bill" tab. Under the "Pay Bill" tab, you will see your recurring credit card information. You can now change your information. You will also need to re-enter your credit card number, even if the card number did not change. Due to security purposes, your credit card information is not stored on our server. Therefore, any changes to the credit card payment information will require you to re-enter your credit card number. Once all information has been entered, click on "Submit." Your information will update immediately. Important: Changes to your credit card information must be made 24 hours prior to your due date to ensure proper payment. If your payment did not process correctly on the designated due date, please contact our office at 972-941-7105 to pay your account.
WHERE IS THE WATER/UTILITY SERVICES DEPARTMENT LOCATED?Municipal Center is located at 1520 Avenue K. The building is located East of Central Expressway (HWY 75), one half block North of 15th Street. Our office is on the first floor on the Northeast side of the building, Suite #120. We also have a full Customer Service Office located 7501 Independence Parkway, Building A, adjacent to the Maribelle Davis Library.
DO YOU OFFER PAYMENTS BY BANK DRAFT?Yes. You can fill out an application by using our online services and mail to:
WHY DOES MY WATER TASTE/SMELL BAD?This may take place during the summer months. A combination of low water levels in our reservoirs and high temperatures are excellent conditions for the growth of algae. The algae then creates an oil which permeates the water and creates an almost muddy, musty smell and taste. However, the water is safe to drink. The City of Plano purchases its treated water from the North Texas Municipal Water District (NTMWD). According to the NTMWD, they treat the water for algae, but can remove only about 90%. The condition will persist until cooler weather arrives. Again, the water is safe to drink, but may not be very pleasant to taste. For further information, contact NTMWD, call 972-442-5405.