Paying your utility bill is easier than ever, with Automatic Bank Drafting! To sign up for bank drafting:

• Just fill out the online authorization form, print and sign the form.
• Mail the form to the Customer & Utility Services department (or return with your next payment) along with a voided check or photocopy of a check.

That's it! It is simple, easy and convenient. After we receive your information, we will set up Automatic Bank Drafting with the financial institution of your choice. Once your Bank Drafting is complete, your billing statement will be noted "BANK DRAFT - RETAIN THIS STUB FOR YOUR RECORDS -DO NOT PAY." You will continue to receive a monthly water bill, which will indicate a "due date."

Note: Please pay any current bill and allow 30 to 45 days for automatic drafting to begin. Your bank draft will be completed no more than seven (7) days prior to your due date. (No drafting will occur on weekends or holidays.)

Please be sure to maintain sufficient funds in your account to cover the automatic withdrawal each month. If your automatic draft is returned for insufficient funds, you will be assessed by your financial institution and the City of Plano Customer & Utility Services Department the same amount that would apply for a dishonored check.

Should you wish to cancel your Automatic Bank Draft, please contact our office at 972-941-7105.

If you are ready to sign on the dotted line, just click here, fill out the form, print, sign, and return it to the address below along with a voided check or photocopy of a check.

City of Plano
Customer & Utility Services Dept.
P O Box 861990
Plano, TX 75086-1990

Thanks for considering automatic bank drafting!

For information regarding other means of paying your utility bill and/or additional departmental information, please refer to our Frequently Asked Questions (FAQ’s).